A real partnership · Las Cruces, New Mexico
“He kept everything that mattered, and finally got his life back.”
Covenant was already a well-known, well-respected clinic, known for quality care — not a fixer-upper. What it had was an operations problem. When Arcs partnered with Covenant in late 2023, the owner was working five 12-hour shifts a week; today he works one day a week — still connected to his patients and his clinic, with time he hadn’t had in years.
The Covenant team, Las Cruces — in front of the Organ Mountains.
What stayed the same
- The Covenant name and brand
- The existing staff and their roles
- The patients and their relationships
- The seven-days-a-week care the community relies on
- Dr. Patterson as medical director
What Arcs lifted off the team
- Urgent-care shift coverage, so the team stopped burning out
- Billing and the paperwork that drives denials
- Insurance-contract negotiation and centralized practice management
- Front-desk load — paperless, online check-in cut intake time and input errors
- Charting — ambient documentation lets clinicians close notes faster and look at the patient, not the keyboard
Continuity, in person
Dr. Patterson stayed on — on his own terms.
The medical director, Dr. Patterson, kept his role with a lighter load and the space to plan his retirement, rather than being pushed aside. The brand, the services, and the staff stayed in place on purpose — so the patients who’d trusted Covenant for years barely felt a change.
With the operational weight carried, the clinic could do more of what mattered — more primary-care days, and new mental-health services for the community. A good clinic, run more smoothly.
The people, not the paperwork
The team that kept it running.
Same faces, same care — the continuity patients feel every day.
What patients say
4.6 stars across 870 Google reviews.
★★★★★
The community's own verdict on Covenant — straight from Google.
“I appreciate how quickly the clinic can always get us in, even with a walk in the wait is not long at all. I prefer this clinic compared to other urgent care clinics because they a…”
“I love covenant. Very quiet and clean reception room. You don't wait too long even if they only have one provider like today when I went. Very attentive medical assistants and sup…”
“Easy check-in. Since I have been there before all I had to do was verify that it was current. They were thorough and caring. And for an urgent care, I didn’t wait long at all. …”
See the clinic today
Still Covenant. Still serving Las Cruces.
Same name, same team, same doors — open seven days a week, for the community it has served since 2006. That continuity is the whole point.
Find Covenant
Right here in Las Cruces.
Open seven days a week at 3961 E Lohman Ave, Las Cruces, NM 88011 — same place, same community it has served since 2006.
Could this be your next chapter?
Every practice is different. The conversation is the place to find out what “keeping what matters” would look like for yours.
Tell me about your practice